Effective Date: 1/1/2025 At Country Wellness Center ,

We are committed to protecting the privacy and confidentiality of your personal information. This Communication Privacy Policy outlines how we collect, use, disclose, and safeguard your communication-related data. By engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect: • Contact Information: We may collect your name, email address, phone number, and other contact details when you communicate with us. • Communication Content: We may collect information related to your communication with us, including emails, messages, and other forms of communication.

2. How We Use Your Information: • Communication Processing: We use your contact information to communicate with you and respond to your inquiries, requests, or concerns. • Service-related Communications: We may send you service-related announcements, updates, and administrative messages. • Improving Services: Your communication data may be used to analyze trends, track user interactions, and improve our services.

3. Information Sharing and Disclosure: • Third-Party Service Providers: We may engage third-party service providers solely to support operational communication services (such as phone or messaging platforms). These providers are contractually obligated to maintain the confidentiality and security of your information.
• SMS Data Protection: No mobile phone numbers, SMS consent data, or text messaging opt-in information will be shared with third parties or affiliates for marketing, promotional, or any other purposes.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

4. Security Measures: • Data Security: We implement reasonable security measures to protect against unauthorized access, disclosure, alteration, or destruction of your information.

5. Your Choices: • Opting Out: You may choose not to receive non-essential communications from us by following the opt-out instructions included in the communication.

6. Information Protection: • No Sale or Distribution: Your information will not be sold or distributed to third parties for marketing purposes.

7. Contact Information: Country Wellness Center 570 Hartmantown Road Jonesborough, TN 37659 Email: [email protected] Phone: (423) 788-4210

8. SMS Messaging Terms & Conditions: At Country Wellness Center, you may opt-in to receive text message communications through direct interaction with our office. Consent is obtained through verbal agreement during in-office visits or phone calls, or when a patient or prospective patient initiates contact with us via text message.
Our website is not used to collect SMS opt-in consent.

• Messages may include appointment reminders, scheduling coordination, care-related follow-ups, billing or insurance communication, and responses to inquiries.
• Message frequency may vary based on care needs.
• Standard messaging and data rates may apply.
• You may opt out of SMS messages at any time by replying STOP or by contacting Country Wellness Center directly.
• You may reply HELP for additional assistance.

9. Consent: • By engaging with our services and communicating with us, you consent to the collection, use, and disclosure of your information as described in this Communication Privacy Policy.